Please don't fix it. Just listen!
One of the biggest complaints that comes up in counseling with couples is the listen vs. fix-it conflict. Actually, it doesn't just apply to couples, but to any interaction where one person is venting about something and the other person is listening. I say listening loosely here, because in many instances, the person on the receiving end is not really listening, but is trying to fix the situation.
Giving advice is a tricky proposition. Given for the right reasons under the right circumstances, advice is very beneficial and can help someone to solve a problem. Good advice is a tremendous aid to getting unstuck. It allows us to gain knowledge we don't have from someone who's in the know. It can widen our view of a problem and lift us out of tunnel vision. It can broaden our perspective, and conversely help us narrow in on the real issues to address. Advice can be wonderful!
The Problem with Exaggeration
You probably know what I'm going to say from reading the title before I even begin. I say that because I think we're all familiar with using the words "always" and "never" to describe something, and especially when we are describing someone else's behavior. "You always leave your clothes on the floor in your room." "You never admit that you're wrong. NEVER!" "She always dresses impeccably." "He never eats meat."